Technical support
We pride ourselves in a high level of technical competence within our support team. We have a policy of no bullsh*t and will not fob you off with a convenient but unhelpful answer. Technical expertise is at the core of the company - with the director taking an active part in all aspects of the company's systems and R&D. We welcome your feedback on any aspect of our support and services.
Contacting support
| Telephone | 033 33 400 999 | 03 numbers cost the same to call as 01 and 02 numbers |
| Fax | 033 33 400 998 | |
| SMS | 01344 400 999 | Yes, you can send text messages to normal phone numbers. Start with MSO for Major service outages. |
| support@aaisp.net.uk | Handled by a ticketing system which should reply immediately. Please ensure the ticket number is quoted in any replies you send. | |
| irc | irc://irc.nixhelp.org/A&A | Interactive text chat - how to use irc |
| usenet | uk.net.providers.aaisp | Support staff often read the newsgroup if you have a more general query that is not urgent, especially if of interest to other readers of the newsgroup. |
| Opening hours | 9am to 5pm Mon-Fri | Except bank holidays and some days around Christmas |
| Out of hours support | Informal | Staff are often available on irc during evenings and weekends. Staff are also on-call for any major outages or emergencies affecting all customers. |
There are also specific support pages for various services
Status Updates
- 07 Jan 09:20 Free peak usage topup
- 06 Jan 20:52 20CN BT Native IPv6 bug fix
- 06 Jan 20:22 A very long day
- 06 Jan 09:41 Major equipment failure 20CN lines link to BT
